Terms & conditions

Svart Lodge operates under the legal name; Lerkilundur ehf. corporate ID 611119-1780 and offers accommodation at the address Hagatún 6, 604 Akureyri. Legal address of Lerkilundur ehf is Þrastarhöfði 14, 270 Mosfellsbær. Our terms and conditions contain legal obligations; we urge our customers to read the terms and conditions carefully and familiarise themselves with those documents before booking. The following terms and conditions apply to individuals and small groups bookings for Svart Lodge. VAT number: 137483

Tax information

Icelandic tour, transportation, and activity providers are subject to an 11% value-added tax (VAT). Two levels of VAT exist in Iceland: 11% and 24%. The reduced rate of 11% VAT applies to accommodation. Accommodation may carry an additional accommodation tax per unit per night, subject to the law.

Booking

Bookings are only received in writing or by an electronic booking procedure for accommodation through Svart Lodge’s website, www.svartlodge.is Reservations are accepted by e-mail to info@svartlodge.is.

Online bookings are paid in full on reservations, if problems are with payments reservations are not considered confirmed until paid in full.

Correct information containing the number and names of participants, the age of children, flight, payment methods, and vital details of the desired services should follow every booking.

Room lists needs to be sent to Svart Lodge and all rooms are prepared as double rooms if not requested otherwise.

Bookings for 6 persons or less do not give access to additional rooms in the guest house unless for additional charge. Extra rooms will be locked and inaccessible during the stay, bookings for 7-8 persons give access to 4 bedrooms and bookings for 9-10 persons give access to 5 bedrooms.

Booking is only confirmed once a confirmation has been sent to the customer in writing by email from Svart Lodge. Accommodation, transportation, activities, or other services will not be booked on behalf of the client until payment of the deposit has reached Svart Lodge.

Svart Lodge will confirm bookings in writing through email, containing the reservation number and an overview of the purchased services. Svart Lodge will confirm a booking with an outlined itinerary about check in and check out time.

Please contact Svart Lodge regarding any discrepancy you might notice in your travel documents as soon as possible, as changes can be challenging to make with short notice.

Terms of payment

At a minimum, a 20% nonrefundable deposit will be paid upon booking confirmation. The total amount of purchased services should reach Svart Lodge at least 56 days / 8 weeks before the start of the tour.

Bookings made within 56 days of arrival are subject to full payment at the time of booking.

Svart Lodge may treat a delayed payment as a cancellation of a booking and will, in such an instance, withdraw its confirmation of services to the client subject to the terms and conditions described below regarding cancellation.

The 20% confirmation deposit is non-refundable but can be transferred to other services if the client cannot travel on the already confirmed date. Notification of the transfer of rights to another tour has to be sent to Svart Lodge in writing at least 56 days before arrival.

Fraud and misconduct

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Cancellation

Cancellation must be sent in writing to Svart Lodge and must be confirmed by a reply from Svart Lodge to become active.

The cancellation for individuals and groups of 10 or fewer participants and individuals in a group or the reduction of confirmed and pre-ordered accommodation and other services is subject to the following conditions:

20% non-refundable
80% refundable up to 42 days / 6 weeks before arrival

Other and stricter terms for cancellations may apply in particular cases and with third-party service providers, such as transportation, activity and accommodations. In such situations, the terms and conditions of the service provider apply. Relevant information about the different terms will be available in writing at the time of booking.

Changes in dates and/or destinations are considered cancellations, in which instance, Svart Lodge will reserve the right to payments, according to the cancellation terms stated above.
The customer loses the right to reimbursement for being too late or for failing to present necessary and valid travel documents. Necessary travel documents may include, passport, travel visa, driver's license, immunisation certificates, vouchers and/or other documents.

Svart Lodge reserves the right to change or cancel accommodation and services and cannot be held responsible for unforeseeable circumstances over which Svart Lodge has no control and the consequences of which it could not have prevented. Svart Lodge will notify its client as soon as possible.

Changes

A passenger may transfer his/her reservation to a party that meets the terms of participation with more than 56 days / 8 weeks' notice of arrival. The passenger, as well as the transferee, shall immediately notify Svart Lodge of such transfer. In such an instance, the transferor of a reservation and the transferee hold both joint and individual responsibility towards the Svart Lodge and in respect of the payment of any outstanding amounts and of any extra costs that may derive from such transfer.

Charges for a reservation transfer are subject to a fee of up to ISK 25.000 per passenger.

Validity of prices & surcharges

Proposals and prices are valid for 14 days from the time an offer is sent to customers unless otherwise stated in the offer or other written documentation. Prices onSvart Lodge's website and other promotional material may be based on per person or unit. All prices include value-added tax (VAT) and other taxes.

All prices on our website and in our offers are based on current purchasing prices in the location and relate to cost in Icelandic Krona (ISK). Amounts in currencies other than ISK only reflect the price based on the exchange rate of the ISK against the other currency at the current time.

Svart Lodge reserves the right to change prices published on the company website and other promotional material without notice. Svart Lodge also reserves the right to increase or decrease the price of costs that have yet to be invoiced.

Svart Lodge makes every effort to keep the information up-to-date and to ensure that accurate prices appear in promotional material, quotations, and other documentation. Svart Lodge reserves the right to correct any errors or alterations to advertised or confirmed prices as soon as possible or before invoicing. General terms of payment apply once an invoice has been issued.

Svart Lodge will absorb an increase in price of up to 5% due to changes to government laws or other reasons that might raise the prices of a tour or offer. Should prices rise more than 8%, the customer has the right to cancel the tour and receive a full refund. No increase in price can occur after full payment has been received by Svart Lodge or within 30 days before the start of stay unless the price increase is correcting apparent errors.

Refunds are made within 120 days after the date of scheduled arrival or the start of the tour. Refunds are made in Icelandic Krona (ISK).

Fees may apply if the customer needs to change the reservation date after confirming the tour or service. The alteration fee for changing the date of confirmed bookings is ISK 25.000.

The following public holidays and dates with significant events may carry a surcharge of up to 100% on prices for services of our staff, tour guides, and suppliers on that specific date.

New Year’s Day / Good Friday / Easter Sunday / Whit Sunday / Independence Day (17 June) / Commerce Day (first Monday in August) / Christmas Eve (after midnight on 24 December) / Christmas Day (25 December) / New Year’s Eve (after midnight on 31 December)

Renters obligations

The renter of Svart Lodge is obligated to comply with the general law and public regulations in the visited country. The client should show consideration for fellow travellers and abide by the common practices at places of accommodation as he/she is responsible for any damage he/she may cause by his/her conduct.

Svart Lodge is authorised to refuse to accept the business of persons on the grounds of their previous offences and to reject the business of individuals who the accommodation deems as unable to rent the property for example, on the grounds of illness, etc.

Limited liability and damages

Svart Lodge disclaims responsibility for any loss, damage, accident, sickness or changes to schedules caused by force majeure, such as acts of nature, pandemics, labour disputes, or any other irregularity outside Svart Lodge’s control.

Svart Lodge reserves the right to limit the payment of damages in conformity with the limitations provided by national law or international agreements.

Complaints

Any complaints regarding services should be made to Svart Lodge's staff, or third-party service providers such as catering service or activity providers as soon as possible. The written complaint shall then be dispatched to Svart Lodge as soon as possible and within 14 days of the tour's completion. Otherwise, potential claims for damages may not be accepted. Complaints should be sent by email to info@svartlodge.is

Confidentiality

Svart Lodge will not disclose personal information concerning its clients to a third party for any purpose other than necessary to perform its obligations under this agreement.

Svart Lodge may disclose the customer’s confidential information to its employees, officers, representatives, or advisers who need to know such information to fulfil the party's obligations under this agreement. Svart Lodge will ensure that its employees, officers, representatives, or advisers to whom it discloses the other party's confidential information comply with this clause or as required by law, court order, or any governmental or regulatory authority.

In any case of sensitive information, the client must articulate his/her requirements clearly and in writing.

Jurisdiction and governing law

Any dispute or claims arising out of or in connection with the business between the parties shall be governed and construed by the legislation of Iceland. The parties irrevocably agree that the courts of Iceland shall have jurisdiction to settle any dispute or claim that arises out of or in connection with their business.